> ## Documentation Index
> Fetch the complete documentation index at: https://docs.imaracare.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in and password recovery

> How to log in, reset your password, and complete multi-factor authentication in ImaraCare.

## Sign in

<Steps>
  <Step title="Open the login page">
    Visit [app.imaracare.com/login](https://app.imaracare.com/login).
  </Step>

  <Step title="Enter your email">
    Type the email address your administrator registered for you, then click **Continue**.
  </Step>

  <Step title="Enter your password">
    Enter your password and sign in. If your account belongs to multiple facilities, you may be asked to pick a facility next.
  </Step>
</Steps>

Your role is assigned by your facility **Administrator**. You cannot self-select Staff, Manager, or Administrator on login.

## Forgot your password

1. On the login page, click **Forgot password?**
2. Enter your email and submit the reset request.
3. Open the link in the email and set a new password.
4. Sign in again with the new password.

<Warning>
  Reset links expire. If the link fails, request a new reset from the login page. Check spam if you do not see the email within a few minutes.
</Warning>

## Multi-factor authentication (MFA)

**Manager** and **Administrator** roles are required to verify their identity with a one-time code each workday. The code is sent to the email address on your account — no authenticator app needed.

<Steps>
  <Step title="Sign in normally">
    Enter your email and password on the login page.
  </Step>

  <Step title="Check your email">
    ImaraCare automatically sends a 6-digit verification code to your registered email address.
  </Step>

  <Step title="Enter the code">
    Type the 6-digit code on the verification screen. Codes expire after **10 minutes**.
  </Step>
</Steps>

If the code did not arrive, click **Didn't receive it? Resend code** (available after a 30-second cooldown). Check your spam folder if it still does not appear.

You will only be asked to verify once per 8-hour window — you will not be prompted again until the next workday.

## Forced password change

Your administrator or a security policy may require you to change your password on next login. Follow the prompts before accessing the dashboard.

## Session timeout

ImaraCare signs you out after **15 minutes of inactivity** to protect resident health information (required by HIPAA). Save work in progress before stepping away from a shared workstation.

## Cannot sign in?

| Symptom                    | What to do                                                                                                    |
| -------------------------- | ------------------------------------------------------------------------------------------------------------- |
| "No facility access"       | Your membership may have been removed. Contact your Administrator. See [Access ended](/account/access-ended). |
| Wrong email                | Confirm the address your administrator used for the invitation.                                               |
| Invitation not accepted    | Complete [Accept an invitation](/getting-started/accept-invitation) before signing in.                        |
| Cannot find the login page | Login is at [app.imaracare.com/login](https://app.imaracare.com/login), not imaracare.com.                    |