> ## Documentation Index
> Fetch the complete documentation index at: https://docs.imaracare.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to reach ImaraCare support for technical and account issues.

## In-app support ticket (fastest)

Authenticated users can open **Help and support** from the profile menu and
submit a ticket. Your user and facility context attach automatically, and you
can track status and replies in the ticket thread — no email required.

## Email

**[support@imaracare.com](mailto:support@imaracare.com)**

Include your facility name, the email on your account, and screenshots if
reporting a UI issue. If you already have a ticket number, include it in the
subject line.

## Hours

Monday–Friday, **8:00 AM – 6:00 PM Central Time** (excluding US holidays).
Tickets filed outside business hours are triaged the next business day;
platform outages are monitored around the clock.

## Before you contact support

1. Check the [FAQ](/help/faq) for common answers
2. Confirm whether the issue happens at one facility or all facilities you belong to
3. Note the page URL and approximate time the error occurred

## Status and outages

Platform availability is published at
[status.imaracare.com](https://status.imaracare.com). If the status page shows
an active incident, we're already working on it — no ticket needed.

## What support will never ask for

ImaraCare support will **never** request your password, MFA code, or API keys —
by email, phone, or ticket. See [How support accesses your
account](/help/support-access) for exactly what support staff can see and how
it's logged.

## Emergency resident care

ImaraCare support does **not** handle medical emergencies. Call **911** or your
facility's emergency protocol for immediate resident safety issues.

## Privacy requests

For data subject or HIPAA-related requests, contact support with "Privacy
request" in the subject line. Administrators can also review the DPA under
**Settings → Compliance**.