> ## Documentation Index
> Fetch the complete documentation index at: https://docs.imaracare.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident reporting

> Create incident reports, set severity, attach evidence, and meet DFPS reporting timeframes.

Use **Incidents** under the Compliance hub to document events affecting resident safety or facility operations.

## Report a new incident

<Steps>
  <Step title="Open Incidents">
    Go to **Compliance → Incidents** or use **Log incident** on the dashboard.
  </Step>

  <Step title="Start a new report">
    Click **Report new incident** (or equivalent action).
  </Step>

  <Step title="Complete required fields">
    Include type, severity, date and time, description, residents and staff involved, and immediate actions taken.
  </Step>

  <Step title="Save and notify">
    Save the report. Critical severities trigger notifications to Administrators and Managers.
  </Step>
</Steps>

## Severity and escalation

| Severity     | Typical handling                                                  |
| ------------ | ----------------------------------------------------------------- |
| Critical     | Immediate administrator attention; may require external reporting |
| High         | Manager review within the same shift                              |
| Medium / Low | Document and track to resolution                                  |

## Attach photos or documents

Upload evidence when creating or updating a report. Files stay with the incident record for surveys and investigations.

## DFPS reporting

For abuse or neglect allegations:

1. Make **immediate verbal** reports as required by Texas law
2. Submit written documentation within **24 hours**

Use your facility's Incident Reporting Checklist in the app to ensure required fields are complete.

<Warning>
  ImaraCare documents incidents and notifications; your facility remains responsible for meeting state and DFPS deadlines.
</Warning>

## After the report

Managers review open incidents, assign follow-up, and export data from [Report center](/compliance/report-center) when needed.