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In-app support ticket (fastest)

Authenticated users can open Help and support from the profile menu and submit a ticket. Your user and facility context attach automatically, and you can track status and replies in the ticket thread — no email required.

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Email

support@imaracare.com Include your facility name, the email on your account, and screenshots if reporting a UI issue. If you already have a ticket number, include it in the subject line.

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Hours

Monday–Friday, 8:00 AM – 6:00 PM Central Time (excluding US holidays). Tickets filed outside business hours are triaged the next business day; platform outages are monitored around the clock.

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Before you contact support

  1. Check the FAQ for common answers
  2. Confirm whether the issue happens at one facility or all facilities you belong to
  3. Note the page URL and approximate time the error occurred

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Status and outages

Platform availability is published at status.imaracare.com. If the status page shows an active incident, we’re already working on it — no ticket needed.

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What support will never ask for

ImaraCare support will never request your password, MFA code, or API keys — by email, phone, or ticket. See How support accesses your account for exactly what support staff can see and how it’s logged.

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Emergency resident care

ImaraCare support does not handle medical emergencies. Call 911 or your facility’s emergency protocol for immediate resident safety issues.

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Privacy requests

For data subject or HIPAA-related requests, contact support with “Privacy request” in the subject line. Administrators can also review the DPA under Settings → Compliance.