Getting started
How do I log in?
How do I log in?
Use the email and password from your administrator at app.imaracare.com/login. Use Forgot password if needed. See Sign in.
Can I customize my profile?
Can I customize my profile?
Yes. Open your profile menu → Profile settings to update your name, notification preferences, and security options.
Permits and compliance
How do I submit annual permit renewal?
How do I submit annual permit renewal?
Open the Compliance overview, complete the annual renewal checklist, and generate your HHSC submission package. Facility details pre-fill where possible.
When should I start permit renewal?
When should I start permit renewal?
Start 60 days before expiry. Email reminders fire at 60, 30, and 7 days when configured.
Where are compliance documents stored?
Where are compliance documents stored?
Compliance → Documents. See Documents and permits.
eMAR and medications
How do I administer medication?
How do I administer medication?
Open eMAR, select the resident, and click Administer on each due medication.
What if a resident refuses medication?
What if a resident refuses medication?
Click Refuse and document the reason. The refusal is logged for compliance.
Can I correct a mistaken eMAR entry?
Can I correct a mistaken eMAR entry?
Yes. Use Correct, enter a reason, and sign. The original entry stays in the audit log.
Does the system support PRN medications?
Does the system support PRN medications?
Yes. PRN doses require a documented reason and observed outcome for each administration.
Incidents and DFPS
How do I report an incident?
How do I report an incident?
Go to Incidents and create a new report with type, severity, and description.
What is the DFPS reporting timeframe?
What is the DFPS reporting timeframe?
Immediate verbal reporting is required for abuse/neglect allegations, plus written documentation within 24 hours.
Can I attach photos?
Can I attach photos?
Yes. Upload photos or documents when creating or updating an incident.
Staff and security
What happens when a background check expires?
What happens when a background check expires?
The employee shows an Expired badge. Remove them from direct resident care until a new check is recorded.
Who can access resident records?
Who can access resident records?
Access is role-based and facility-scoped. All access is logged. See Roles and permissions and Security.
Can ImaraCare support staff see my facility's data?
Can ImaraCare support staff see my facility's data?
Support staff can see account and subscription records to resolve tickets, but never passwords, MFA codes, or payment card numbers — and every support action is written to a tamper-evident audit log. See How support accesses your account.
How do I know an email is really from ImaraCare support?
How do I know an email is really from ImaraCare support?
Genuine support emails come from
@imaracare.com addresses and never ask for your password or MFA code. When in doubt, sign in and use the in-app Help and support ticket form instead of replying to email.Billing
Can I change my ImaraCare subscription plan?
Can I change my ImaraCare subscription plan?
Administrators can change plans under Settings → Subscription. Upgrades may prorate; downgrades often apply at renewal.