Access ended

If you see Facility access ended or cannot sign in after previously having access, your membership at one or more facilities may have been deactivated.

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Common causes

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You still have other facilities

If you belong to multiple facilities, you may only lose access to one. Switch facilities with the selector or sign in again — the app routes you to a remaining membership when possible.

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You have no facilities left

You are signed out and must contact an Administrator at the facility you need to rejoin. They must send a new invitation.

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Error message

Your access to this facility has been revoked. Contact your administrator.

This confirms the revocation was intentional or followed an expiry policy — not a password typo.

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Not sure why?

Email support@imaracare.com with your account email. Support can confirm whether any active memberships remain but cannot restore access without your facility Administrator.