Incident reporting

Use Incidents under the Compliance hub to document events affecting resident safety or facility operations.

Report a new incident

Open Incidents

Go to Compliance → Incidents or use Log incident on the dashboard.

Start a new report

Click Report new incident (or equivalent action).

Complete required fields

Include type, severity, date and time, description, residents and staff involved, and immediate actions taken.

Save and notify

Save the report. Critical severities trigger notifications to Administrators and Managers.

Severity	Typical handling
Critical	Immediate administrator attention; may require external reporting
High	Manager review within the same shift
Medium / Low	Document and track to resolution

Upload evidence when creating or updating a report. Files stay with the incident record for surveys and investigations.

For abuse or neglect allegations:

Use your facility’s Incident Reporting Checklist in the app to ensure required fields are complete.

ImaraCare documents incidents and notifications; your facility remains responsible for meeting state and DFPS deadlines.

Managers review open incidents, assign follow-up, and export data from Report center when needed.