Overview
Boarding homes provide supervision and assistance with self-administered medications — they do not provide personal care (bathing, dressing, eating, or mobility assistance). When a resident’s needs escalate beyond this scope, designated escalation contacts must be notified immediately.
ImaraCare lets you configure a list of escalation contacts per facility and automatically flags which ones to notify when a care-level mismatch or self-neglect situation is identified.
- Go to Compliance → Assessments and open the Escalation Contacts tab.
- Click Add Contact.
- Select the contact’s role: Guardian, Family Contact, DFPS, Health Authority, Regulatory Hotline, or Other.
- Enter name, phone, and email.
- Choose which events trigger notification:
- Notify when personal care flag is set — recommended for guardians and health authorities
- Notify when self-neglect flag is set — recommended for DFPS and regulatory contacts
- Click Add Contact.
Click Edit or Remove next to any contact in the list. Removed contacts are deactivated (not deleted) so their historical record is preserved.
ImaraCare records a notification for each relevant escalation contact whenever:
- A resident assessment sets the personal care flag (indicating the resident now needs personal care beyond the facility’s permitted scope)
- A self-neglect flag is set on a resident assessment
Notifications appear in ImaraCare’s notification center and, if email is configured, are sent by email.
Timely notification of guardians and relevant authorities is a licensing requirement. Ensure escalation contacts are kept up to date and reviewed at least quarterly.
